Jan 16, 08:10 - Resolved

Dear Valued Client,

We are pleased to inform you that the appointment scheduling issue within TalkEHR has been fully resolved.

All scheduling functions are now operating normally, and appointments can be scheduled or modified without issue. If you experience any unexpected difficulties, please contact our office directly so we can assist you promptly.

Thank you for your patience and understanding while we worked to resolve this matter. We appreciate your continued trust in our services.

Sincerely,
Application Support Team
CareCloud

Jan 16, 08:05 - Monitoring

Dear Clients,

The issue has been addressed and is now under active monitoring to ensure system stability and proper functionality. At this time, appointment scheduling may still be limited as we closely observe performance and prevent any recurrence.

If you experience any difficulties or require immediate assistance, please contact our office directly, and our team will be happy to assist you.

Thank you for your patience and understanding as we continue to monitor the situation.

Sincerely,

Jan 16, 07:50 - Identified

Dear Valued Client,

We would like to inform you that we are currently experiencing a temporary issue with TalkEHR that is affecting appointment scheduling.

Sincerely,
Application Support Team
CareCloud

Jan 16, 07:39 - Investigating

Dear team,

Thank you for the update. We are now monitoring the issue

Jan 16, 07:36 - Investigating

Dear team,

Thank you for the update. We are now monitoring the issue

Jan 16, 07:32 - Investigating

Dear team,

Lets connect on call to discuss this dummy incident.

Regards,
Development Team

Jan 16, 07:06 - Investigating

Dear Valued Client,

We would like to inform you that we are currently experiencing a temporary issue with TalkEHR that is affecting appointment scheduling.

At this time, we are unable to schedule or modify appointments through the system. Our technical team is actively working to resolve the issue as quickly as possible.

Please rest assured that this does not affect the care you receive, and we are making every effort to minimize any inconvenience. If you need urgent assistance or have questions regarding your appointment, please contact our office directly by phone, and our staff will be happy to assist you.

We appreciate your patience and understanding and will notify you as soon as the issue is resolved.

Sincerely,
Application Support Team
CareCloud